Contact Us
We're here to help with all your jewelry needs. Whether you have questions about our products, need design consultation, require customer service, or want to explore our collections, our expert team is ready to assist you with personalized attention and professional expertise.
Multiple Ways to Reach Us
Phone Support: 1-800-JANET-ELLEN (1-800-526-3835) Available 24/7 for immediate assistance with orders, questions, emergencies, and urgent consultation needs. Average wait time under 30 seconds during business hours.
Email Support: info@janetellen.com
Comprehensive support for detailed questions, product information, and non-urgent inquiries. Guaranteed response within 4 hours, typically within 2 hours during business days.
Live Chat: Available on our website Instant support during business hours with real jewelry experts, not automated responses. Perfect for quick questions, product guidance, and immediate assistance.
Text Support: Text "HELP" to 555-JANET Quick answers via SMS for fast responses to simple questions, order status updates, and appointment confirmations.
Specialized Support Departments
Custom Design Team: design@janetellen.com Schedule personalized consultations for custom jewelry creation, discuss design ideas, review 3D models, and coordinate your unique piece development.
Customer Service: support@janetellen.com
Order tracking, shipping updates, returns processing, warranty claims, general product questions, and account management assistance.
Affiliate Program: affiliates@janetellen.com Partnership opportunities, commission inquiries, marketing materials, program details, and affiliate account management.
Creator Relations: creators@janetellen.com Influencer collaborations, content partnerships, community engagement opportunities, and brand ambassador programs.
International Support: global@janetellen.com Customs assistance, duty calculations, international shipping coordination, currency questions, and regional support services.
Visit Our Flagship Studios
New York SoHo Studio 123 Spring Street, New York, NY 10012 Complete design services, live jewelry creation, Master Custom Series displays, and private consultation rooms.
Chicago River North Studio
456 North Michigan Avenue, Chicago, IL 60611 Full-service location with CAD design technology, expert gemologist consultations, and comprehensive jewelry care services.
Both locations offer:
l Walk-in consultations during business hours
l Scheduled private appointments for custom design
l Professional jewelry cleaning and maintenance
l Ring sizing and adjustment services
l Educational workshops and events
Business Hours & Availability
Standard Business Hours: Monday-Saturday: 10am-7pm EST Sunday: 12pm-6pm EST
24/7 Services Available: Phone support for urgent needs and emergencies Online chat during extended hours Email support with guaranteed response times Text support for quick questions
Extended Hours by Appointment: Evening consultations for working professionals Weekend appointments for custom design sessions Holiday hours for special occasion coordination
What We Can Help You With
Product Information & Recommendations Detailed specifications, pricing, availability, comparison guidance, and personalized recommendations based on your preferences and budget.
Custom Design Process & Consultations
Complete guidance through custom jewelry creation from initial concept to final delivery, including design revisions and timeline coordination.
Order Management & Tracking Real-time order status updates, shipping coordination, delivery scheduling, international customs assistance, and any order modifications.
Jewelry Care & Maintenance Guidance Professional cleaning instructions, storage recommendations, warranty service coordination, repair scheduling, and lifetime care planning.
Sizing & Fitting Services Ring sizing consultations, proper fit guidance, adjustment scheduling, and comfort optimization for all jewelry types.
R
eturns & Exchange Processing 30-day return policy support, exchange procedures, refund processing, and customer satisfaction resolution.
Response Time Guarantees
l Phone Calls: Immediate connection during business hours, callback within 15 minutes after hours Live Chat: Under 2 minutes average response time during business hours
l Email Inquiries: Within 4 hours guaranteed, typically within 2 hours Text Messages: Within 1 hour during business hours, within 4 hours after hours Custom Design Consultations: Within 24 hours for appointment scheduling
Emergency Support Services
Urgent delivery coordination for proposal deadlines and special occasions Lost or damaged shipment immediate response and replacement processing Last-minute sizing emergencies and rush service coordination International customs issues and expedited resolution
Connect With Us Today
Ready to explore our collections, start your custom design journey, or get answers to your jewelry questions? Contact us using your preferred method and experience the Janet Ellen difference in personalized service.
CONTACT US NOW | Schedule Consultation | Find Store Locations | Live Chat Support